User Agreement For Tap2Visit Services

1. General provisions

1.1. "Tap2Visit" Limited Liability Company (hereinafter Tap2visit) offers internet users (hereinafter - the User, Users) to use its services on the terms and conditions set forth in this User Agreement (hereinafter the Agreement). The Agreement enters into force from the moment the User agrees to these terms in the manner provided for in art. 1.4 of the Agreement.

1.2. Tap2Visit offers Users access to a wide range of services, including the means of booking client appointments with specialists, the means of providing specialists appointments to the clients, the administration of specialists' work on different devices with different operating systems, with or without different browsers, etc. All the existing services, as well as any development of them and / or the addition of new ones are subject to this Agreement.

1.3. The use of Tap2visit services is governed by this Agreement, the Privacy Policy, as well as the terms of use of individual services. The Agreement can be changed by Tap2visit without any special notification; the new version of the Agreement comes into force from the moment of its posting on the internet at the address indicated in this paragraph, unless otherwise provided for in the new version of the Agreement. The current version of the Agreement is always found on the page https://www.tap2visit.com/legal/privacy-policy/

1.4. The use of any service/any of the individual functions, or having completed the registration procedure, automatically means that the User has accepted the terms of the Agreement in full, without any reservations or exceptions. If the User disagrees with any of the provisions of the Agreement, the User is not entitled to use the Tap2Visit service. In the event that Tap2visit has made any changes to the Agreement in the manner provided for in Article 1.3 of the Agreement, which the User does not agree with, the latter must stop using the Tap2visit services.

2. User Registration. User Account

2.1. To use My Account service, or some of its individual functions, the User must complete the registration, which results in the User creating a unique User Account.

2.2. During the registration process the User undertakes to provide accurate and complete information about himself in response to the questions posed on the registration form, and to maintain this information up-to-date. If the User provides incorrect information or Tap2Visit has reason to believe that the information provided by the User is incomplete or unreliable, Tap2Visit has the right, at its discretion, to block or delete the User Account and refuse the use of the services (or their individual functions) to the User.

2.3. Tap2Visit reserves the right, at any time, to request the User to confirm the information given during registration and to request supporting documents (in particular - identity documents). The failure to comply with such requests, at the discretion of Tap2Visit, can be equated with the provision of unreliable information and entail the consequences provided for in art. 2.2 of the Agreement. In the event that the User's data indicated in the submitted supporting documents do not correspond to the data specified at registration, and also in the case when the data specified at registration does not allow identification of the user, Tap2Visit has the right to deny the User access to the Account and the use of Tap2Visit services.

2.4. The User's personal information contained in the User Account is stored and processed by Tap2Visit in accordance with the terms of the Privacy Policy.

2.5. When registering, the User shall specify their current phone number and choose a password for accessing the Account when returning to the application. Tap2Visit has the right to set password requirements (length, allowed characters, etc.). By registering, the User agrees to receive SMS messages and/or phone calls (from Tap2Visit or third-party organizations) with codes for registration in Tap2Visit Services.

2.6. The User is solely responsible for the security (resistance to guessing) of the password chosen by him for accessing the Account, as well as shall ensure their confidentiality. The User is solely responsible for all actions (and their consequences) within or using the Services under the Tap2Visit User Account, including the cases of voluntary transfer of users data to access the User Account to third parties on any terms (including treaties or agreements ). In this case, all actions within the framework of or using Tap2Visit services under the User Account are deemed to be performed by the User, except for the cases when the User, in the manner specified in art. 2.7., notified Tap2Visit about unauthorized access to Tap2Visit services using their User Account and/or any violation (suspicion of violation) of the confidentiality of its means of access to the Account.

2.7. The User is obliged to immediately notify Tap2Visit of any unauthorized (not authorized by the User) access to Tap2Visit services using the User Account and/or any violation (suspicion of violation) of the confidentiality of its means of accessing the Account. For security reasons, the User must independently perform a secure logout from their Account (the "Log Out" button) at the end of each session with Tap2Visit services. Tap2Visit is not responsible for any possible loss or corruption of data, or any other consequences of any nature that may occur due to the User's violation of the provisions of this part of the Agreement.

2.8. Use of Account by the User.

2.8.1. The user has no right to reproduce, repeat and copy, sell and resell, and also to use for any commercial purposes any parts of Tap2Visit services (including content available to the User through the services), or access to them, unless the User has received such permission from Tap2Visit, or when it is expressly provided by the User Agreement in respect of a specific service.

2.8.2. Some categories of User Accounts may restrict or prohibit the use of certain Tap2Visit services or their separate functions in the event that this is provided during registration or in the conditions of using a particular service.

2.9. Termination of registration. Tap2Visit has the right to block or delete a User Account, as well as to prohibit access of any account to certain Tap2Visit services, and to delete any content without explaining the reasons, including if the User violates the terms of the Agreement or the terms of other documents stipulated in art. 1.3. of the Agreement, as well as in case of non-use of the relevant service for more than 24 months.

3. General provisions on use and storage

3.1. Tap2Visit has the right to impose restrictions on the use of services for all Users, or for certain categories of Users (depending on the location of the User, the language in which the service is provided, etc.), including: the presence/absence of certain service functions, records, any other content, the maximum number of messages that can be sent or received by one registered user, the maximum size of images in the gallery or disk space, the maximum number of service requests for a specified period of time, the maximum period of storage of content, special parameters of downloadable content, etc. Tap2visit can prevent automatic access to its services, as well as stop receiving any information generated automatically (for example, mass addition of customers/specialists).

3.2. Tap2Visit has the right to send informative messages to their users. Using Tap2Visit services, the User agrees to receive advertising messages. The User has the right to refuse receiving advertising messages by using the appropriate functionality of the service within which, or in connection with which the User received advertising messages.

3.3. In order to improve the quality of services Tap2Visit has the right to collect opinions and feedback from Users on various issues by sending an information message when the User visits the service. The collected opinions and responses can be used to generate statistical data that can be used in Tap2Visit services. The reviews left by User using his account can also be published by Tap2Visit in Tap2Visit services, both with the User's name (User's login) and without such indication. When writing reviews, the User agrees to be guided by the requirements of this Agreement, including the requirements set forth in Article 5 of this Agreement.

3.4. Tap2Visit has the right to block or delete User Accounts and remove any content without explaining the reasons, including if the User violates the terms of the Agreement or the terms of other documents provided for in art. 1.3. of the Agreement, as well as in case of non-use of the relevant service for more than 24 months.

4. User Content

4.1. The User is solely responsible for the compliance of content posted by them with the requirements of the current legislation, including liability to third parties in cases where the User content violates the rights and legitimate interests of third parties, including personal non-proprietary rights of authors, other intellectual rights of third parties, and/or encroaches on their intangible assets.

4.2. The User acknowledges and agrees that Tap2Visit is not required to view content of any kind posted and/or distributed by the User through Tap2Visit services, and that Tap2Visit has the right (but not the obligation) to refuse, at its discretion, the User to place and/or distribute or delete any content that is available through Tap2Visit services. The User is aware and agrees that he must independently assess all risks associated with the use of content, including assessing the reliability, completeness or usefulness of such content.

5. Tap2Visit Services Terms of Service

5.1. The User is solely responsible to third parties for his actions related to the use of the Service, including where such actions will lead to the violation of the rights and legitimate interests of third parties, as well as for compliance with the law when using the Service.

5.2. When using Tap2Visit services, the User does not have the right:

5.2.1. to upload, send, transmit, or otherwise distribute content that is illegal, harmful, defamatory, offends morality, demonstrates (or propagates) violence and cruelty, violates intellectual property rights, promotes hatred and/or discrimination against others' racial, ethnic, sexual, religious, social characteristics, contains insults to any person or organization, contains elements of pornography, children pornography, sexual services (including under the guise of other services), explains the procedure for the manufacture, use or other application of narcotic substances or their analogues, explosives or other weapons;

5.2.2. to violate the rights of third parties, including minors and / or harm them in any form;

5.2.3. to impersonate another person or company representative and / or community without sufficient rights, including on behalf of employees of Tap2Visit, forum mediators,  website owners, as well as apply engage in any other forms and ways of illegal representation of others on the internet, as well as mislead other users or Tap2Visit about the properties and characteristics of any subjects or objects;

5.2.4. to upload, send, transmit or in any other way place and / or disseminate information without rights to do so under the law or any contractual relations;

5.2.5. to download, send, transmit or otherwise distribute spam, e-mail spam lists, pyramid schemes, multi-level (network) marketing (MLM), internet earnings and e-mail business, "lucky letters", and also use Tap2Visit services to participate in these events, or use Tap2Visit services, exclusively for redirecting users to pages of other domains;

5.2.6. upload, send, transmit or in any other way place and / or distribute any material that contains viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer or telecommunications equipment or software for unauthorized access as well as the serial numbers to commercial software products and programs for their generation, logins, passwords and other means to gain unauthorized access to sites on the Internet, as well as place links to the above information;

5.2.7. illegally collect and store personal data of other persons;

5.2.8.  to disrupt the normal operation of Tap2Visit websites and services;

5.2.9.  promote actions aimed at violation of the restrictions and prohibitions imposed by the Agreement;

5.2.10. otherwise violate the rules of law, including international law.

6. Exclusive Rights to the Content of Services and Other Content

6.1. All objects available withing Tap2Visit services, including design elements, graphic images, illustrations, videos, databases, sounds and other objects (hereinafter referred to as the content of services), as well as any content hosted on Tap2Visit services, are objects of exclusive rights of Tap2Visit, the Users, and other copyright holders.

6.2. Using the content, as well as any other elements of the My Account service is possible only within the framework of function as proposed in some of the Services. No part of the content of the Tap2Visit Service, and any content posted on the Tap2Visit website, can be used otherwise without the prior permission of the copyright holder. The use implies, among others: reproduction, copying, processing, distribution on any basis, display in a frame, etc. Exceptions are cases directly provided by law.

7. Third-Party Sites and Content

7.1. Tap2Visit services can contain links to other sites on the internet (third-party sites). These third parties and their content are not verified by Tap2Visit for compliance with any requirements (reliability, completeness, legality, etc.). Tap2Visit is not responsible for any information, materials posted on third-party sites to which the User obtains access using the services, including any opinions or statements expressed on third-party sites, advertising, etc., and for the availability of such sites or content and the consequences of their use by the User.

7.2. The link (in any form) to any site, product, service, any information of a commercial or non-commercial nature posted on the Site is not an endorsement or recommendation of these products (services, activities) by Tap2Visit, unless explicitly indicated on Tap2Visit resources.

8. Advertising on Tap2Visit Services

8.1. Tap2Visit is responsible for the ads posted by it on Tap2Visit services, within the limits established by law.

9. Absence of Guarantees, Limitation of Liability

9.1. The User uses Tap2Visit services at his own risk. Services are provided "as is". Tap2Visit assumes no responsibility, including for the compliance of the services with the User's purposes, but makes every effort to do assure such compliance;

9.2. Tap2Visit does not guarantee, but makes every effort to ensure that: the services comply / will comply with the User's requirements; services will be provided continuously, quickly, reliably and without errors; the results that can be obtained using the services will be accurate and reliable and can be used for any purpose or in any quality; the quality of any product, service, information, etc., received using the services, will meet the expectations of the User;

9.3. Any information (including the schedules of specialists' work, the cost of specialist services, etc.), accessed by the User using Tap2Visit services, the User can use at his own risk and is personally responsible for the possible consequences of using the specified information and / or materials, including for damage that this may cause to the User or to third parties;

9.4. Tap2Visit is not liable for any loss that occurs as a result of the User's use of Tap2Visit services or certain service parts / functions, but is committed to prevent this;

10. Personal details

10.1. Users directly agree to the processing of their personal data, as described in this Agreement and the Tap2Visit Privacy Policy.

10.2. Processing means any operation with personal data regardless of the means and procedure used, in particular the collection, recording, systematization, accumulation, storage, updating, modification and extraction of personal data, as well as their use, transmission, distribution, provision, access, depersonalization , blocking, deletion and destruction.

10.3. Limited Liability Company "Tap2Visit", address ul. Starokubanskaya, 114, 350058 Krasnodar, Russia, is the operator of personal data received as a result of the use of Tap2Visit services, is responsible for the purposes of processing personal data of Users, and may transfer personal data or entrust its processing to any of the related companies in the manner prescribed by law.

10.4. Collection of Personal Data

10.4.1. Tap2Visit, in offering its Products, requires the communication details of the Users. In this case, the Company requests from the User a minimum amount of such information in order to keep in touch with the client:

  • User name
  • Mobile phone

10.4.2. In the process of providing the services, Tap2Visit can collect and store the following personal information:

  • address and other contact information (depending on the services used or parts thereof), when paying through Tap2Visit service - financial information, such as credit card and bank account numbers;
  • messages sent from the Services used, and messages sent to Tap2Visit;
  • other information about the interaction of the User with the Tap2Visit information systems and partners, the results of the statistics collection of visits to Tap2Visit sites and public information about the programs and devices used for such access, including data on the geolocation or IP address of the User;
  • additional information Tap2Visit requests from Users to verify their identity (for example, to restore data of Specialists, Tap2Visit may ask the Specialist to send copies of the Identity ID).

10.5. Using Your Personal Data.

10.5.1. The main purpose of Tap2Visit in collecting personal data is to provide Users with safe and efficient Services. Users agree that Tap2Visit can also use their personal data for:

  • provision of services and customer support at the request of Users;
  • execution of agreements with Users;
  • resolution of disputes, collection of feedback and identification of malfunctions;
  • individual adjustment, analysis and improvement of services, content and advertising of Products;
  • informing Users about Products, target marketing, updating of services and advertising offers on the basis of information preferences of Users;
  • sending individual marketing messages via e-mail and SMS (which Users can refuse at any time by notifying Tap2Visit);
  • review of personal data to confirm their accuracy and verification by third parties in cases provided by law.

10.6. Marketing and Personal Data

10.6.1. Tap2Visit does not sell or provide personal data to third parties for marketing purposes not covered by these Terms of Use, without the express consent of Users. 

10.6.2. Tap2Visit can combine impersonal data with other information received from third parties and use them to improve and personalize services, content and advertising.

10.6.3 Tap2Visit can also provide personal data of Users:

  • to service providers who provide assistance provided by agreements in the provision of Products (for example, fraud investigation, collection of payments, customer service, consultant services);
  • to third parties to which Users directly request Tap2Visit to send their personal data (or about which the Users are directly notified otherwise and agree to when using special services);
  • to law enforcement agencies, other state authorities or third parties in response to a request for information in the investigation of criminal cases, other illegal activities or any activities that may lead to the liability of Tap2Visit or its Users.

10.6.4 Without limiting the foregoing, in attempting to respect the User's personal information, Tap2Visit will not provide personal information to any person, including authorized government agencies, without a request made in strict compliance with the law.

10.7. Cookies

10.7.1. Tap2Visit can use cookies and beacons to help with the analysis of the flow of information, customization of services, content and advertising, as well as to measure the effectiveness of sites and ensure reliability and security for the purpose of market research, incoming traffic tracking, as well as to improve the functionality of websites, monitor the implementation of these conditions, protect legitimate rights and interests.

10.7.2. Despite the fact that cookies are depersonalized, Users can always refuse to save them, because this function is determined by the settings of the User's browser.

10.8. Personal Data Security

10.8.1. Personal data of Users are stored in Tap2Visit information systems and are stored in various ways (encryption, passwords, restricted access of related companies, employees and contractors, physical security, etc.) to protect the personal data of Users from unauthorized access and disclosure.

10.8.2. The use, transfer, distribution, provision, deletion, blocking, removal and destruction of User's personal data is carried out only on the basis of decisions of Tap2Visit authorized representatives in accordance with the requirements of applicable law and the legitimate interests of Users.

10.8.3. Tap2Visit does not take decisions affecting the rights and legitimate interests of Users on the basis of exclusively automated processing of personal data, except for cases of providing information following a request made by the User himself using the automated systems interface.

10.9. Personal Data Storage Period, the Period of Subject's Consent

10.9.1. The User can at any time change (update, supplement) the personal information provided to him in the personal section of the corresponding Service.

10.9.2. Personal data of the User shall be stored within the time limits established by the legislation of the Russian Federation. Upon the achievement of treatment objectives or in the event of the loss of the need to achieve these goals, personal data are destroyed. 

10.9.3. The User's consent to the processing of his personal data is valid until the User sends a request to delete the User's personal data and to terminate their processing.

10.9.4. The User can also send a written request for termination of the processing of his personal data provided by him under a certain Account. E-mail for sending requests for the removal of personal data: support@tap2visit.com.

10.9.5. On the basis of a written request from the User with a request to stop processing his personal data, Tap2Visit will stop processing such personal data within 3 (three) business days, which fact will be notified to the User in writing

10.9.6. The rights provided for in ars. 4.1. and 4.2. of this document may be restricted in accordance with the requirements of the law. In particular, such restrictions may include the obligation of Tap2Visit to keep the information changed or deleted by the User for a period established by law and to transmit such information in accordance with a legally established procedure to the public authority.

11. Miscellaneous

11.1. This Agreement is an agreement between the User and Tap2Visit regarding the use of services and supersedes all previous agreements between the User and Tap2Visit.

11.2. Agreement shall be governed by and construed in accordance with the legislation of the Russian Federation. Issues not regulated by this Agreement shall be resolved in accordance with the legislation of the Russian Federation. All possible disputes arising from the relations governed by this Agreement shall be resolved in accordance with the procedure established by the current legislation of the Russian Federation, according to the norms of Russian law. Everywhere in the text of this Agreement, unless otherwise specified, the term "legislation" is understood to mean the legislation of the Russian Federation and legislation of the location of the User.

11.3. In view of the gratuitousness of the services provided under this Agreement, the consumer protection rules can not be applicable to the relationship between the User and Tap2Visit.

11.4. Nothing in the Agreement may be understood as establishing agency relations, partnership relations, joint venture relations, personal hiring relations, or any other relations between the User and the Tap2Visit Service unless expressly provided for in the Agreement.

11.5. If for one reason or another, one or more provisions of this Agreement shall be declared invalid or void, this does not affect the validity or enforceability of the remaining provisions of the Agreement.

11.6. Inaction from Tap2Visit in case of violation by the User or other users of the provisions of the Agreements does not deprive Tap2Visit of the right to take appropriate actions in defence of its interests later, nor does it mean that Tap2Visit withdraws from its rights in the event of subsequent similar violations.

11.7. This Agreement is made in Russian and, in some cases, can be provided to the User in another language, for information purposes. In case of discrepancies between the Russian version of the Agreement and the version of the Agreement in any other language, the provisions of the Russian-language version of this Agreement shall be binding.